Return and Refund Policy

Here are both policies fully rewritten and corrected:

SHIPPING POLICY

This Shipping Policy is issued by Green Hart Wellness, LLC ("Company," "we," "our," or "us"), operator of GreenHartWellness.com.

Effective Date: June 2, 2026

1. Introduction

At Green Hart Wellness, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on GreenHartWellness.com.

  • Service name: Standard Shipping
  • Price: Free shipping on most orders within the Continental U.S. (excludes AK/HI)
  • Handling time: 1 to 2 business days
  • Transit time: 5 to 8 business days
  • Total delivery time: 6 to 10 business days
  • Destination: United States
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion: We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping: Free shipping on most orders within the Continental U.S. (excludes AK/HI). All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 10 business days from the time you place your order. This includes 1 to 2 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday, excluding holidays. If an item needs extra time, the product page will show a note. That note overrides the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment Tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance: Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues — Delayed or Lost Packages

If your delivery exceeds the 6 to 10 business day window, email us at support@GreenHartWellness.com or call 972-585-6831.

Marked Delivered But Not Received:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged Packages:

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: Customer pays return shipping unless the item is defective, damaged, or not as described
  • Refund timing: Refunds are processed to the original payment method within 7 business days after approval

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly. If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable reship fees.

11. Contact

Email: support@GreenHartWellness.com
Phone: 972-585-6831
Address: Green Hart Wellness, LLC, 773 Greenville Road, Mason, NH 03048, United States
Service hours: Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Green Hart Wellness.

RETURN AND REFUND POLICY

This Return and Refund Policy is issued by Green Hart Wellness, LLC ("Company," "we," "our," or "us"), operator of GreenHartWellness.com.

Effective Date: June 2, 2026

1. Overview

At Green Hart Wellness, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through GreenHartWellness.com.

Summary:

  • Region: United States
  • Return window: 30 days from delivery; damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: 25% of the product price for approved non-defective returns

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Email: support@GreenHartWellness.com
  • Phone: 972-585-6831
  • Address: Green Hart Wellness, LLC, 773 Greenville Road, Mason, NH 03048, United States
  • Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label for defective, damaged, or incorrect items.

5. Return Shipping and Fees

For defective, damaged, or incorrect items: we will provide a prepaid return label. Please use the provided label and ship the item within 7 days of approval.

For non-defective returns: the customer is responsible for return shipping costs.

Restocking Fee: All non-defective returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions above. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products unless sealed and unused
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible — follow the return process outlined above

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Green Hart Wellness, you agree to this Return and Refund Policy.

Green Hart Wellness, LLC
support@GreenHartWellness.com
972-585-6831
773 Greenville Road, Mason, NH 03048, United States